The growing complexity of today's IT environment has made computer support one of the biggest challenges for IT departments and business managers alike. This new reality combined with an increasingly mobile and distributed workforce elevates user support expectations for help desk resources.
An invaluable help desk is one that users are comfortable with, and one that is built on relationships and confidence in the team members providing the support. APCI’s help desk personnel have a deeper understanding of each client’s environment, including:
- Server and network settings
- Policies and permissions defined by the business
- Software applications employed by the users